- Challenge yourself to build strong relationships with our key partners
- An opportunity to use your exceptional communication and analytical skills and help shape our future
- Permanent Full-time role based in Johannesburg
Our ability to stand the test of time has been no coincidence. We’ve come this far because we continue to evolve. It’s a challenge that never ends and drives every individual in our team to make tomorrow better than today for our customers.
The Sales Support Advisor is an integral role within our offshore based sales teams. The Sales Support Advisor is responsible for supporting the Qantas Regional Leadership team and local Sales teams by providing guidance, advice and support on all aspects of the Qantas proposition to grow revenue and improve market share with key customers. The Sales Support Advisor utilises exceptional communication skills to provide advise on Qantas product, services, policies and procedures. The Advisor is accountable for processing payments for agents, corporates and partners (as required), managing escalations and problem-solving customer complaints.
Essential Criteria:
- Minimum 5 years’ experience in a customer service role
- Relevant qualifications in a customer, travel or business-related discipline
- Demonstrated ability to work independently and autonomously with sound decision making skills
- Demonstrated ability to deliver strong customer service results within a complex business environment
- Excellent customer service delivery
- Sound analytical skills to escalate as required
- Sound understanding of fares and ticketing, public and private tariffs
- High level understanding of reporting, CRM and GDS systems
- Intermediate knowledge of Microsoft Office (Excel, Powerpoint, Word)
- Highly developed communication and influencing skills at both internally and externally
- Exceptional presentation skills
- IT proficient
Why the Qantas Group?
If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities.
The Qantas Group employee benefits program offers amazing benefits that extend well beyond travel.
The Qantas Group employee benefits program offers amazing benefits that extend well beyond travel.
- We have flexible working opportunities:
- We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We’ll support your wellbeing through our EAP Employee Assistance Program as well as our interactive wellbeing app or your very own tailored nutrition plan.
The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.
If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.
Applications close 31 May 2023
